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  Frequently Asked Questions




Do you have questions about ineedhits services, ordering, payments or any other aspect of our website? We are committed to making your experience with ineedhits as easy and enjoyable as possible.

This page provides answers to some of the most commonly asked questions, including links to frequently asked questions for individual products and services.

If you haven’t found answers to your questions here, please contact us using our Live Chat service, or email us at query@ineedhits.com, 24 hours a day, Monday to Friday.

Want to know more about our products?

Package Solutions FAQs                       Easy Submit FAQs  
Optimization FAQs                               Premium Submit FAQs
G- Boost FAQs                                    Top- Up Traffic FAQs
Y- Boost FAQs                                     Easy Search Advertising FAQs
M- Boost FAQs                                    QuickHits FAQs
G-Local Business Listing FAQs              Banner Displays FAQs

Need help contacting us?

  1. How can I contact ineedhits?
  2. I sent an email but didn't get a response - what happened?
  3. I cannot reach the customer service team on the phone or via Live Chat. What can I do?

Need help with Ordering/ Payments/ Your Account?


Here are the answers to the most commonly asked questions about ordering, payments and your account management area.

  1. What are my payment options?
  2. In what currency are your prices listed?
  3. Are your order forms on a secure server?
  4. Do you provide services for Adult websites?
  5. I would like feedback from other clients on the services you provide. Where can I view this?
  6. I am trying to place an order, but the system indicates that I already have an ineedhits account. How do I retrieve this password?
  7. I need an invoice from ineedhits. How can I do this?
  8. I forgot my account login details, what can I do?
  9. Where can I edit my account details?
  10. What are Tasks?
  11. Once I have viewed my reports as a part of a Task, am I able to view the reports again?
  12. How do I pause, cancel or reactivate a subscription?
  13. Can I check the status of my order?

ANSWERS


Q: How can I contact ineedhits?


A: ineedhits can be contacted by Email or LiveChat.

Please visit http://ineedhits.com/about/contact.aspx for further assistance.

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Q: I sent an email but didn't get a response - what happened?


A: If you have sent an email message to query@ineedhits.com and not received an automated response with a Ticket Number, please utilize our Live Chat service. Regrettably your email may have been caught in our SPAM filter.

Please note we will endeavour to respond to your query within 2-3 days.

We apologize for this delay and look forward to servicing your query in the shortest possible time.

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Q: I cannot reach the customer service team on the phone or via Live Chat. What can I do?


A: We recommend you send an email to query@ineedhits.com with "Please Contact" in the subject line. Please provide contact details including Name, Phone Number, Country you are calling from, your Account Number and also the reason for your contact so we can better assist you.

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Q: What are my payment options?


A: Customers of ineedhits.com can pay by credit card. We accept Visa, MasterCard, American Express, Diners Club and Bankcard.

In addition to payments from credit accounts, we also accept VISA and MasterCard check cards.

Please note we do not accept payment via PayPal.

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Q: In what currency are your prices listed?


A: All prices are listed in either US dollars, Australian dollars or UK pounds dependant upon the currency you selected when ordering.  All orders are charged in Australian dollars.

If your credit card statement is based on a different currency, the charges to your credit card will be converted to and displayed in your home currency on your credit card statement. We apologize for any inconvenience that this may cause.

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Q: Are your order forms on a secure server?


A: Yes. All ordering processes on all ineedhits websites take place on a secure server using the VeriSign Secured services and we can assure you that your credit card details will remain confidential at all times.


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Q: Do you provide services for Adult websites?


A: We do provide optimization and submission services for Adult websites, but with some restrictions depending on the content and the explicit nature of the website.

Due to legality restrictions we are NOT able to provide advertising services (Banner Advertising and Newsletter Advertising) for Adult websites.

We are not able to provide our Top-Up Traffic service for Adult websites.

Easy Search Advertising: We can only cater for sites that sell adult related product (i.e. adult toys). Please note hardcore pornography is banned by Google & Yahoo!.

SUBMISSIONS: We will carry out submission services for Adult websites, but only to search engines that accept adult websites in their indexes.

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Q: I would like feedback from other clients on the services you provide. Where can I view this?


A: We have a number of client testimonials available for your review, please click here.

Alternatively, we also provide a number of case studies allowing you to learn what we have done for our customers and how we did it. Click here to view these case studies.

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Q: I am trying to place an order, but the system indicates that I already have an ineedhits account. How do I retrieve this password?


A: All you have to do is click here, enter your email address and your password will be emailed to you.

You should receive an email from us containing your password within 5 minutes; however due to SPAM filters make sure you check it hasn't got stuck in your SPAM or Junk folder.

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Q: I need an invoice from ineedhits. How can I do this?


A: Invoices can be obtained from your ineedhits Account.

Please login to your account and you can view and print your invoices which are accessible under Order History with the Account Toolbox.

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Q: I forgot my account login details, what can I do?


A: All you have to do is go to /secure/password.aspx, enter your email address (the one that you have registered when you placed your order) and your password will be emailed to you.

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Q: Where can I edit my account details?


A: All you have to do is login to your account and go to the Account Toolbox.

Here, you are able to securely edit your personal details, email communication preferences, and credit card details.

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Q: What are Tasks?


A: Tasks are a variety of reminders to help you make the best use of our services and to make your interaction with ineedhits as simple and enjoyable as possible.

Tasks contain reminders (for example, if your credit card has expired, or if we require certain information to fulfill your order) and notifications (such as when a service is completed, or download reports become available).

Each Task is designed in such a way that you are lead straight to the relevant page of your account.

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Q: Once I have read my reports as a part of a Task, am I able to view the reports again?


A: All your reports will always be available in the My Reports and My Websites section of your account management area.

My Reports sorts your reports by date. My Websites lets you view your services and their status by URL.

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Q: How do I pause, cancel or reactivate a subscription?


A: To do this please login to your ineedhits account and in the account toolbox menu you will find a link to "Manage Subscriptions". This gives you the flexibility to pause, cancel or re-activate your service(s) by clicking on "Edit" next to the service that you wish to change.

After pausing, cancelling or re-activating a service, make sure you "Confirm" each action.

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Q: Can I check the status of my order?


A: You can check the status of your order/s in your account area.

The status of your order will fall into 3 categories - "Pending", "In Progress" or "Delayed".

Pending: Work is yet to begin on your services.

Delayed: Due to incorrect or missing order information which is preventing work being done on the service.

This may include an invalid URL, your site being under construction or you have provided invalid FTP details. You should have received an email asking you to provide the correct information. Once this information is received, your services will be completed.

In Progress: Your services are currently being completed.

You can see the status of your orders in the "My Website" section of your Account Toolbox.

If you have any further queries regarding the status of your order, please contact our customer service team through our online chat service or email query@ineedhits.com

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Q: Why was I charged an “Adjustment for Undercharged Services in April 2012” fee?


A: In April 2012, a few customers were accidentally undercharged for some of their renewing services. To avoid any disruption to services, we have applied an adjustment fee to the relevant accounts to recover the difference.

This adjustment covers the difference between what was initially charged and what should have been charged for the respective services. Clients impacted by this, will note that the total charges in their account for April 2012, including the adjustment, are in line with previous charges for their services.

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Would you like to advertise on our website or newsletter?


Here are the answers to the most commonly asked questions about advertising with ineedhits.

  1. What website advertising services do you offer?
  2. Where are the banners displayed?
  3. What file size and type should my banner be?
  4. Can I request specific text for my Newsletter advert?
  5. Where can I view my newsletter advert?

Q: What online advertising services do you offer?


A: We offer Banner Advertising and Newsletter Advertising services.

Banner Advertising services include displaying a banner you have provided us with or the one that we have created for you, on the ineedhits.com website. The ineedhits.com website is one of the most popular destinations in the search engine marketing industry, attracting up to 4,000 unique visitors a day, so having your banner displayed on our site will give your business a excellent boost. More…

Newsletter Advertising includes the display of a classified ad in the ineedhits newsletter which is sent to over 115,000 subscribers who have double-opted in to receive our emails. Such a captive audience is sure to notice your ads! More…

We also offer an advertising combo - the Traffic Booster. The Traffic Booster is an ideal package to quickly increase your advertising exposure with banner and newsletter advertising. More…

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Q: Where are the banners displayed?


A: If you purcahse a banner from ineedhits, you banner will be displayed and rotated on various pages of the ineedhits.com website (only) in full view to all of our visitors.

You determine the number of times it is displayed. The more displays you purchase, the cheaper it becomes and the more exposure your website will receive.

In the My Reports section of your online account, you can view the statistics on how many times your banner has been displayed to our visitors and how many times it has been clicked.

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Q: What file type and size should my banner be?


A: If you are providing us with your own banner, the banner has too meet the following specifications:
  • GIF or JPG files only
  • Dimensions: Width - 468, Height - 60 pixels
  • File size: Images must be less than 10k in size

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Q: Can I request specific text for my Newsletter Advert?


A: Yes. During the order process you can provide us with the text that you want to be displayed as your newsletter ad.

You can also email our customer service team with the text before your ad is published. Please note that your ad cannot be longer than 200 characters.

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Q: Where can I view my Newsletter Advert?


A: To view your newsletter advert please subscribe to our newsletter below. We will inform you before the ad is published so that you can keep an eye out for the newsletter in which your ad was included.

    Sign up for industry news, useful tips & special offers.

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    Want to find out more? 
    Visit our Learning Center! Our easy guide to search engine marketing is an easy introduction to search engine marketing. With lots of useful hints!

     


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