Beef Up Your Customer ServiceWhat else can make your holiday offers stand out from the rest? Great service! You potential customers don't only want to find the product they are looking for at a great price and with fast and free shipping; in some cases, they might not be sure about some product feature, want reassurance in regards to delivery dates and return procedures or would like some advice about the most popular gifts for grandma and grandpa.You might not be able to address all of those questions with the copy on your web pages, so it's a great idea to make sure you customer service team is fully manned and ready to answer any questions you may get via phone or email.If you don't use live chat on your site yet, this may be the time to implement it, as it offers a fantastic way of dealing with customer queries in real time and in a customer-friendly way. If you won't be able to get live chat up and running for this holiday season, make sure you've tested it before the next festive season comes round!Bonus Tip: Offer Last Minute Gift IdeasAccording to research from Bizrate, 39% of online shoppers aren't planning on starting their holiday shopping until early or mid November, 15% plan to start during the Thanksgiving weekend, and 14% plan to leave their online holiday shopping until December. That means there are an awful lot of folks out there who will be looking for great last minute ideas. So, make sure you highlight your express delivery options and provide ample information about shipping deadlines and costs (if applicable).Alternatively, promote your gift ideas that are not dependent on physical delivery, like the range of gift vouchers that you offer. To give your customers more options, allow them to choose whether they want email or paper vouchers. You might even want to offer gift wrapping and gift card options for your vouchers or set up voucher offers aimed at corporate customers.Good luck with your last minute holiday e-commerce action plan. We'd love to hear from you if you have other great last minute ideas you'd like to share.
Posted by Nancy Hackett at 9:22 AM GMT